INTRODUCTION

LEARNER GUIDE

Welcome – you are accessing the Learning Management System (LMS) Learner’s Guide where you will find answers to the most frequently asked questions.

If you are unable to find an answer to your question about the system or your eLearning course content, contact support.

QUICK LINKS

FAQ’s

From the Training Plan page, click the title or image of the course you want to explore. The course opens, showing:

  • more detailed information about the course
  • the contents of the course (with the status of each item)
  • the actions available for each of the items.
 
 

Course actions

Launch:
Click ‘launch’ to open your training course. The training may open in a new window. Use the navigation buttons within the LMS rather then your browser navigation.

Resume:
Click ‘resume’ to launch a course that had previously been started.

Attempts history:
You can view details about your previous attempts. See more about attempts and your attempts history below.

Viewing and Printing a Completion Certificate

A course may be associated with a completion certificate. When you successfully complete such a course, a Completion certificate link is added to the course’s page.

To view and print a completion certificate:

  • Click Certificates in the menu bar. You will see a list of all your Completion certificates.
  • Click the PDF Download certificate link for the Completion certificate you would like to download and/or print.
  • The certificate will download to your computer and/or open in the default PDF viewer that is installed on your computer. Once you have opened it (or saved and opened it), you can print it to your local printer.
Content related questions

Please contact support by clicking on the Help link in the LMS to find support contact information.

 
 

 Resolve the problem yourself

If the system is not behaving as you expect it to, try one or all of the following:

  • Read the course description, as the training course may have specific browser requirements.
  • Try using a different browser. Our supported browsers include the latest versions of Chrome, Edge, Firefox, and Safari. Earlier versions of browsers may work with the LMS, but are not officially supported.
  • Close all tabs and restart your browser.
  • Clear your browser’s temporary files/cache and delete all cookies for the domain of the site you are accessing, then exit and restart the browser.
  • Restart your computer or device.
  • Update your browser version and/or operating system (install any pending iOS or Windows updates).

If you cannot resolve the problem, contact support. Be prepared to provide them with the information they need to help them resolve your problem.

 
 

 Contact technical support

Click on the Help link in the LMS to find support contact information.

To help resolve your issue as quickly as possible, please record and share all of the following information with support:

  • What you were doing before the error occurred, including the course you were working with
  • Your username,
  • The URL of your login page / name of LMS site / company,
  • The date and time of the error,
  • If you have experienced the error many times or if it has happened only once,
  • What you have done to try to resolve the issue yourself,
  • The type and version of your browser,
  • The operating system of the computer you are using,
  • If possible, a screenshot of the error condition or any error messages.

You may see course items that are greyed out. Hover over the question mark icon to see what course content has to be completed first for the item to become available.

After a specific period of inactivity, you will receive a timeout warning. To keep using the LMS, click ‘Stay Logged In’, otherwise you will automatically be logged out of the system.

LMS OVERVIEW

The Training Plan displays all courses assigned to you. Learn how to find, launch and resume a course. You can also view previous attempts and the corresponding scores.

Suggest Edits

Courses in your Training Plan may be displayed either as cards with images or as a list, depending on how your administrator has configured the LMS:

Cards With Images

List

Search

You can use the search bar to find specific courses. You can search by: Course Title, Due Date or Status. You can also use the dropdown filter next to the search bar to display course by status (Not Completed, Completed, Overdue).

Groupings

Your courses may be grouped by due date and recent activity.

Overdue and due soon: Contains overdue courses and courses due within 7 days.

Recent: Courses with at least one item accessed within the last 30 days that are still in progress.

Courses that don’t fit into the above categories are grouped under ‘Other.’

 
 

Active Courses

Courses are shown in order of priority (overdue, due date, end date, assigned/registered)

  • Launch a course by clicking on its title or image – you may see one launch-able item or several within the course
  • Click exit on the top right hand corner to leave a course
  • Courses that have been launched but not completed show an ‘in progress’ status (when courses are displayed as a list) or as a partially-filled progress bar (when courses are displayed as cards)
 

Completed Courses

  • Once a course is completed, it will be marked as ‘Completed’ with the completion date
  • Click on completed courses to view its contents
    • Launch the course (if attempt limits have not yet been reached)
    • Review results by clicking on Attempts history
 

Launching a course

From the Training Plan page, click the title or image of the course you want to explore. The course opens, showing:

  • more detailed information about the course
  • the contents of the course (with the status of each item)
  • the actions available for each of the items.
 

Course actions

Launch:
Click ‘launch’ to open your training course. The training may open in a new window. Use the navigation buttons within the LMS rather then your browser navigation.

Resume:
Click ‘resume’ to launch a course that had previously been started.

Attempts history:
You can view details about your previous attempts. See more about attempts and your attempts history below.

 
 

Unavailable modules

You may see course items that are greyed out. Hover over the question mark icon to see what course content has to be completed first for the item to become available.

Note

Items that are greyed out are not currently available but may become available. For example, an item might not be available once you have attempted it once, or its availability might depend on the results of a pre-test or on the completion of other modules (prerequisites).

 

Your Attempts and Your Attempts History

Each time you launch or complete an item within a course, this is considered an “attempt”. Some course items may restrict you to a specific number of attempts.

Note

Resuming an incomplete course, which may or may not be possible, is not considered an additional attempt.

Once you have made an attempt at an item, an Attempts history link may appear below the item. Click View all # completed courses > click item Title > Attempts history).
Click the link to see the details of all your attempts, including their results, if appropriate.

Note

For an item that limits the number of attempts, once you have reached that limit you can no longer launch the item. If you need to extend the number of attempts, contact technical support.

If the Course Library is enabled for your site, you will be able to pick and choose courses from a collection.

The Course Library may be shown as a list or as cards with images:

  1. Click on the course to read details about the course such as description, duration, category, and learning objectives.
  2. Click Add To My Plan to move the item into your Training Plan and Go to the Course directly or launch it at a later time from your Training Plan.
  3. You can move an item from your Training Plan back into the Course Library. In the Training Plan, click into the course and click Remove from my training plan. The item will reappear in the Course Library.
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Course library – Card view

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Course library – List view

Note

Only items that have not been started (never been launched) can be removed from your Training Plan.

Viewing and Printing a Completion Certificate

A course may be associated with a completion certificate. When you successfully complete such a course, a Completion certificate link is added to the course’s page.

To view and print a completion certificate:

  • Click Certificates in the menu bar. You will see a list of all your Completion certificates.
  • Click the PDF Download certificate link for the Completion certificate you would like to download and/or print.
  • The certificate will download to your computer and/or open in the default PDF viewer that is installed on your computer. Once you have opened it (or saved and opened it), you can print it to your local printer.

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Note

If you earned a certificate but cannot see it here, please contact your LMS administrator or LMS support.

If your course has an in-class or practical component, you may find off-line courses (events) listed. Learn how to register for an event or remove an event from your Training Plan.

The Upcoming Events tab will show you any off-line courses with their respective dates and locations. Click an event to see more details and to register, which moves the item to your Training Plan.

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If you change your mind and wish to register for a different time slot or location, simply find the item in your Training Plan, click on the title, scroll to the bottom of the page and click on Remove from my training plan. The item will reappear in the Upcoming Events list and you can re-register for another event.

Note

Only Events that have not been started (never been launched) can be removed from your Training Plan.

The activity report shows a detailed record of your courses. You can see the title, start and completion date, duration, status and score of each of the courses that were attempted.

To display the report, click Activity Report on the menu bar.

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For each online training course you attempted or completed, you may see the following information:

  • if it was completed
  • if it was attempted but not completed (and how many times it was attempted)
  • when it was started, completed, and how long it took to complete it
  • the score achieved on it (if relevant)
  • whether it was passed or failed (if relevant).

To see more detailed item-level information, click the ➕ sign beside the course’s name and use the report toolbar to navigate the report.

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Activity report toolbar

To export the report for editing or printing:

  1. Click on the 💾 icon.
  2. Select one of the available formats.
  3. Follow the prompts.

Tip

To print your activity report, use the Export function to export it to PDF and then print the PDF.

YOUR PROFILE

Editing Your Profile

  1. In the top right corner of the screen, click Your Name, you will see a new screen that lists your details.
  2. To edit your profile, click Edit profile.
  3. In the new screen you see, edit your information. An asterisk (*) indicates a required field. The information you can edit depends on your organization but may include items such as:
  • First Name, Last Name.
  • Email: provide an email address you regularly use – this will be used by the system to communicate important information to you and may be used to help you recover a forgotten password (if enabled).
  • Preferred Language: determines the language used for the LMS interface.
  • Time Zone: set your time zone to display time (and dates) correctly in the LMS.

Note

If your email address is also your username, you are not able to make changes to it. Please contact your LMS administrator to adjust your email address.

  1. Click Save Changes.
 
 

Changing Your Password

When you log in for the very first time, and possibly when you log in later, you may be prompted to set or change your password. If this happens, and how often it happens, depends on the LMS configuration. The new password must conform to password rules.

At any time, you can change your password yourself:

  1. In the top right corner of the screen, click Your Name. You see a new screen.
  2. Click Change password.
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Click to enlarge image

  1. Enter your current password and the new password you want to use from now on (enter the new password a second time to confirm it).
  2. Click Change Password.
 
 

Password Rules

To protect your privacy, always use passwords that are memorable to you but not easy for others to guess. Your password should contain a combination of letters, digits, and symbols. Passwords are case-sensitive for example (e.g. “PAsswOrd” and “PASswOrd” are not considered the same).

The minimum length of your password is determined by your LMS administrator.

support

 
Content related questions

Please contact support by clicking on the Help link in the LMS to find support contact information.

 

 Resolve the problem yourself

If the system is not behaving as you expect it to, try one or all of the following:

  • Read the course description, as the training course may have specific browser requirements.
  • Try using a different browser. Our supported browsers include the latest versions of Chrome, Edge, Firefox, and Safari. Earlier versions of browsers may work with the LMS, but are not officially supported.
  • Close all tabs and restart your browser.
  • Clear your browser’s temporary files/cache and delete all cookies for the domain of the site you are accessing, then exit and restart the browser.
  • Restart your computer or device.
  • Update your browser version and/or operating system (install any pending iOS or Windows updates).

If you cannot resolve the problem, contact support. Be prepared to provide them with the information they need to help them resolve your problem.

 
 

 Contact technical support

Click on the Help link in the LMS to find support contact information.

To help resolve your issue as quickly as possible, please record and share all of the following information with support:

  • What you were doing before the error occurred, including the course you were working with
  • Your username,
  • The URL of your login page / name of LMS site / company,
  • The date and time of the error,
  • If you have experienced the error many times or if it has happened only once,
  • What you have done to try to resolve the issue yourself,
  • The type and version of your browser,
  • The operating system of the computer you are using,
  • If possible, a screenshot of the error condition or any error messages.